The Digital Collector

A Robust In-House Debt Recovery Solution
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The Digital Collector

A Robust In-House Debt Recovery Solution

Digital Collector Sample Call

In-house Collections

    • Feature-rich fully managed Software-as-a-Service in-house collection solution.
    • Collect up to 60% of recoverable funds from your bad monthly debt file in-house, avoiding sending those accounts to your collection agency.
    • No cost to implement – Pay only for the Digital Collector’s results.
    • Go live in 30 days or less.
    • Programmatically Call, SMS, and Email to solicit payment on your past-due accounts, prior to submitting them to 3rd-party collections.
    • Resulting in significantly fewer accounts submitted to your collection agency.
    • PCI DSS & FDCPA compliant.
    • 30 Years of debt collection experience.

The Process

 

    • Submit your monthly collection file to ACM 30-45 days prior to submitting it to your collection agency.

    • During that period, the Digital Collector will execute strategically-scheduled Calls, SMS Messages, & Emails, requesting payment on their past-due account.

    • The Digital Collector integrates with your existing credit card processor, giving you immediate access to all funds collected.

    • Ability to transfer callers to your live agents.

    • Accounts not collected by the Digital collector can be forwarded to your collection agency, or to ACM’s call center staff for further in-house collection efforts at rates lower than you are paying your current collection agency.

    • Inbound & outbound dialing strategies & solutions.

AI + Automation

 

    • The Digital Collector provides the patient with all account details, including dates of service, service location, attending physician, and payment and insurance billing history and payments.

    • The Digital Collector will create an in-house payment plan portfolio, eliminating future collection agency fees.

    • Patients appreciate being contacted by your hospital versus a collection agency regarding their past-due account.

    • Eliminates alienation.

    • The Digital Collector can transfer calls to your internal customer service representatives.

    • Reduce collection costs on past-due accounts by up to 75%.

    • Immediate access to all funds collected.

Benefits

Collect more money in-house, for less.

Automated payment plans

Reduce number of accounts sent to your collection agency.

Eliminate patent alienation

Compliance

PCI DDS Compliant

HIPPA Compliant

FDCPA Compliant

NACHA Compliant

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